National Cancellation and Transfer Review

National Cancellation and Transfer Review

In 2015, Wade Phillips, a U.S. Airforce Veteran, and former timeshare owner, decided to open a timeshare exit company that would provide real solutions to getting out of your timeshare contract. Wade and his sons run this family business together.

National Cancellation and Transfer, headquartered in Springfield, Missouri, sits right in the heart of the majestic mountains. The company’s purpose is to help timeshare owners get out of their contracts legally and completely. There is more than one way to exit a timeshare, and National Cancellation and Transfer have options.

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Website Review

Home Page

The first thing we noticed was the stark black and red website color scheme. A blood-red ‘X’ logo marks the spot and at the same time lets you know National Cancellation and Transfer means business! Although the color scheme is a bit jarring, the information provided is exemplary.

The header photo of Wade Phillips’s friendly smile welcomes us to his company while adding some levity to the page. Wade has a passion for canceling timeshares for people who’ve been scammed into buying one, as he was once one of those people.

Next, we notice plenty of links to contact the company right away, including a short form and contact number.

About Page

Get to Know Us Section

Wade Phillips is an active participant in helping others get rid of their timeshare burdens. A CEO who takes calls from potential clients is rare. Way to go, Wade!

A paragraph at the bottom mentions that they’ve built relationships across the country, most likely with law firms, as they do offer attorney services, therefore, can help nearly anyone who seeks their help.

Scroll a bit, and you’ll see the Why Choose Us section- which is basically the pitch.

• Experience: Six years in business and National Cancellation and Transfer company is still in its infancy compared to other exit companies.
• Success: They state they’ve helped thousands of people find exit solutions. But on two separate videos, one on their YouTube page starring Wade and the one on this page, Brad Phillips states the company has helped hundreds of people. This slight discrepancy knocks their credibility down a few points.
• Affordable Options: Timeshare Cancellation offers many exit solutions, including Do-it-yourself packets, timeshare transfers, and negotiated releases with the developer.

Timeshare Exit Options Page

In this video, Wade Phillips speaks on his core values. He believes in the core values of his company motto, and we believe him.

“We cannot build a company of value without trust. It’s just that simple.”-Wade Phillips.

What You Should Do Section

In this section, the number one advice given is to exercise your rescission rights. This scores big points with us! Many timeshare exit companies try to hide the fact that often, the developer will free you from your timeshare contract if you ask. Notably, some resorts even have programs in place when you are no longer able to afford them.

If you’re set on saving money and canceling your timeshare on your own, National Cancelation has a Do-it-yourself kit available to get you headed in the right direction. They even have a DIY Plus option, but the website doesn’t explain exactly what that entails.

How We Do It

This page is mainly repeated exit language alongside their money-back guarantee and what to expect during your initial consultation.

National Cancelation promises not to pressure you into taking action, which is refreshing. It truly is a call to understand what options are available to you. Inevitably, it’s up to you which exit company you choose.

Testimonials

As every company shares favorable reviews of satisfied clients, and we understand putting your best foot forward.

One of the reviewers wrote that they were told to keep realistic expectations during the process; we love to hear that the staff isn’t trying to hype their services. And this couple even got money back on the deal.

Another client states that the National Cancellation cost was half as much as other exit companies they interviewed. And how happy they were relieved when they received their letter of freedom.

Info Page

The Frequently Asked Questions dropdown has some good questions and answers. National Cancellation notes explicitly that they are not a law firm and cannot provide legal advice or representation per se’. However, the company does outsource to a group of hand-picked attorneys to help clients with cases if needed.

Articles and Media

Although there haven’t been any new blog posts recently, the articles have relevant content. One post, in particular, explains the difference between paying up-front fees to a listing company vs. paying up-front fees to National Cancellation.

The argument is that listing companies will take your money upfront, list your timeshare, and hope for the best with no guarantee of selling. At the same time, National Cancellation will also take your money upfront but work to get the deed out of your name entirely.

Either way, protecting your money is the most important thing you can do. Although National Cancellation and Transfer offers a money-back guarantee, Cancel Timeshare Reviews highly recommends asking for an escrow option to hold your funds until the work is completed as promised.

Get the Truth Ebook

If you’re not quite ready to contact National Cancellation just yet, you can request their information publication, The Truth About Your Timeshare. It includes a Free Timeshare Recission Guide, which we commend as it empowers the reader with more knowledge of the exiting process.

What’s Missing

What is missing on the About Page is the company’s origin story. We like to know how the company came to be; everyone has a story, why not share it?

The website does not have a Meet the Team page. It’s disappointing as showing your staff connects potential clients with the human side of your business. Potential clients want to see real people from the company, not stock images.

Better Business Bureau

Unfortunately, this company has chosen not to become accredited with the Better Business Bureau. Their BBB page states that they have been in business since 2001 and states the business started locally and was incorporated in 2015. It’s a bit confusing, and that is also a massive jump in time.

While we cannot find any information on the 2001 endeavor, other videos on their website state they’ve been in business for five years. Something seems left out of the equation, but we’re not sure what it is.

Complaints & Reviews with the BBB

The two reviews on the BBB were favorable. The five lengthy complaints were not. National Cancellation and Transfer attempted to explain and answer each issue, which shows transparency.

Complaints included; referring the client out to an attorney who would further handle their case. But the client states they are still receiving collection calls from the resort. The Attorney’s office noted they “thought the issue was resolved”. Again, we always recommend researching every outside entity outsourced by an exit company before agreeing to work with them.

A couple of reviews mention that they hadn’t received any proof that National Cancellation is actually doing anything tangible to cancel their contract.

Most issues documented one or more attempts to contact the company numerous times with no response. One complaint of no response from the company was answered by a National Cancellation representative to which they admit to not returning calls, often for months;

“…however, in looking at the phone records, I do see that we received a couple of calls that must not have been returned within the past month or so…”

Delaying refunds and excuses seem to be another sore spot with clients.

“He (Wade) only said that his son was out of town on a trip to Chicago and that his son could possibly have an alternative way of us receiving our refund money that would keep it from being divulged to the bankruptcy trustee.”

Two years later, with no resolve, the client reluctantly filed for bankruptcy.

While we feel that National Cancellation and Transfer has good procedures in place, they still have a way to go in customer service and follow-through.

Guarantee

So, while they do have a 100% money-back guarantee, it’s clear that seeking an escrow option would be wise.

What National Cancellation does not offer:

• Listing services
• Donation options
• Resale services

What they do offer:

• A 100% money-back guarantee in writing. This guarantee clearly states that if N.C. cannot release you from your timeshare contract in a reasonable amount of time, you will receive 100% of your money back.

What is Escrow

An escrow is a legal arrangement in which an asset (in this case, cash for the sale of a timeshare) is deposited into safe-keeping under the trust of a neutral third-party (an escrow agent) pending satisfaction of contractual contingency. An Escrow Account is a third-party account that can guarantee a level of security during the timeshare sale closing process.

Cost

Like many timeshare exit websites, no cost listed. While we did find reviews on the BBB and TUG’s forums that state National Cancellation prices range from $1,695-$3,200 total fees from beginning to end. Every case is different, and this amount should only be a guideline.

Social

Even though there are no social links to follow on their website, we found a couple. While National Cancellation’s Facebook page has little engagement, it’s a solid page full of links to their website, testimonials, holiday greetings, and a few of Wade’s videos shared from the company’s YouTube page.

Reviews

We could not find many reviews on the web. This lack of presence maybe because they are relatively new to the exiting industry.

One potential client researching this company reached out to the Attorney General’s office of Missouri, asking if any complaints had been filed with National Cancelation. They wrote back stating they have zero complaints and inquiries filed against National Cancellation and Transfer as of 2017.

Is National Cancellation and Transfer a Scam or Legit?

• We checked the Better Business Bureau for complaints.
• We checked the BBB for ratings to see if they are legitimate. They have an NR rating with the Better Business Bureau.
• With a traditional timeshare cancellation company, cost/price will vary case by case depending on many factors. You will rarely see one size fits all pricing. National Cancellation and Transfer may charge you before or after your timeshare is sold or cancelled.
• We checked for prior cancellations to see if this company was legitimate. There appears to be a large number of timeshares sold/transferred by National Cancellation and Transfer.
• Based on our research we believe that you should proceed this company with caution because they are not rated or accredited with the BBB.

Summary

National Cancellation has been in the exiting business for a short time compared to some larger exit firms but seems to fix their shortcomings. There is not much outside information or reviews on the internet so far. Even though they don’t offer an escrow option, but don’t be afraid to ask for one.

Very few companies have a valid 100% money-back guarantee, so we suggest thoroughly reading the terms of this guarantee before you sign a contract.

National Cancelation and Transfer is putting effort toward becoming an A+ exit company. At its core, the company policies and values are solid. By the same token, customer service is less than perfect. Equally, consistent communication seems to be an issue. While these are not impossible fixes, these issues hurt their credibility. Overall, we think it’s worth your time giving National Cancelation and Transfer a call to discuss your case.