The Better Business Bureau
Most people check out businesses on the BBB to gain insight into the integrity of a business. We took the liberty of summarizing the BBB’s take on No More Timeshare Fees and Mr. Masten.
In addition to No More Timeshare Fees, LLC having an F rating with the BBB, other alerts have been attached to this business.
Over the past 12 months, there have been 17complaints filed against this business. The BBB gives the owner of the reviewed company a chance to resolve complaints and explain their side of the situation. This is just good business. However, 13 out of the 17 complaints went unanswered, and therefore the BBB flagged the issue.
Next, two complaints remain unresolved, and the customers have taken further action. Also, according to the BBB website, this business is currently under review for a Pattern of Complaints.
CURRENT ALERTS FOR THIS BUSINESS
- Complainants allege paying money for services (assistance of getting out of a timeshare agreement) that they did not receive.
- On May 1, 2020, the BBB requested additional references for this business other than the testimonials on the website. As of June 5, 2020, the company has not provided the BBB with further references. In other words, No More Timeshare Fees, LLC has provided no proof that the testimonies on their website are from real customers.
Tare the alternative business names listed on the BBB. While this is not unusual, please take the time to investigate these companies as well.
- Masten Service
- Dells Vacation Fun
- No More Fees
- Sell My Timeshare Alternative
So, no matter which site you get your information from, understand that reviews may not always be genuine. We found some conflicting information for this business on the BBB site.
- This business has 20 five-star reviews.
- Not BBB accredited
- There is an alert. This business is currently under review for a Pattern of Complaints.
- Seventeen complaints closed in the past three years.
The olive green and orange designs are bold, and the font is easy to read. There is a nice sunset picture as the header photo, and a YouTube video with Clyde Masterson, owner of No More Timeshare Fees, is on the homepage. While the video nor the audio is professional, we certainly can see the assimilation to Elvis, and we want to trust him.
The Three-Step Process
- Complete the simple form on the left side of the homepage, set your call time, and someone will reach out to you then. It states that Clyde is available seven days a week. The hours of operation are from 9 am – 9 pm CST.
- Clyde will advise you on either transferring your timeshare deed or canceling your contract during the free consultation.
- The third step called, “The Process,” is unclear and gives no accurate information on how they achieve step 2 above.
According to the website, if your timeshare is paid in full, you may be eligible for deed transfer. If you still owe money on your timeshare, then cancellation is how to get out of it.
You will NOT make any money if you decide to transfer your deed, but you’ll also be free of all the fees associated with your timeshare.
No More Timeshare Fees, LLC states, “We are a small, Wisconsin-based company. Clyde will be the one calling you back.” Except on the last page, it states either Clyde or James will call you back. We do not know who James is or what role he plays in the company, as he’s not mentioned anywhere else on the website.
A scrolling feature at the bottom of the homepage displays three “reviews” of No More Timeshare Fees, LLC. We have an issue with this kind of review display because it’s not linked to the source. Anyone could have written these words and added fictional names to the bottom. This is a terrible practice, and we’ve reviewed enough timeshare exit companies to recognize a scam when we see one.
The first sentence of this page reads, “We believe it is important to know who you’re doing business with.” We agree!
This page is a personal plea from the owner to trust him because he wants to “help.” He mentions his family and children and can provide proof via names and contact information of satisfied clients. Although, it would be better if he didn’t spoon-feed his new clients with the version of his success that he wants you to see. Instead, look for reviews linked to online sources to read the good reviews with the bad.
In the second column, we see the words, “Request “ME” Now.” Then, there is a form to fill out. But as we’ve learned, the ME may not be Clyde, and this can be not very clear. Continuity in business begins with a uniform informational website.
Here you’ll find YouTube-linked videos of former clients. We like to see these kinds of videos and listen to the happy customers who are now timeshare-free.
The rest of the page are photos of alleged emails sent to No More Timeshare Fees, LLC that are supposed to be proof of more happy clients. Again, we cannot stress this enough- typed reviews on a website can easily be fake. If the reviews are not linked to sites such as TrustPilot, The BBB, Google Reviews, or Facebook Reviews, please do not trust that they are authentic. These review sites are for everyone who wants to tell about their personal experience with a company and where others can find and read them. It’s vital, especially for the timeshare and timeshare exit industry, to have an excellent online reputation and online reviews are part of this.
Enjoy Clyde’s performance of One Night in Memphis via his alter ego, Elvis Presley. Surprisingly, it’s pretty entertaining. The rest of the page has family photos and a few hunting pictures with Clyde’s prey.
“We are a small company, so most of the time, either Clyde or James will be calling you back.” We’ve never heard of James on any other page of this website until right now, so we’re not sure who James is or what role he plays in the business. They also state here that No More Timeshare Fees, LLC does not provide legal advice. Let’s talk about this.