We look at a lot of different factors when rating a company’s website. We want to make sure they are constantly updating in 2022 and reinvesting into their business. We will continue to monitor their progress in 2023. Although the website does have a live chat option, the chatbox keeps popping up, blocking our view of the page.
At the top of this page, you’ll see the large 100% Money-back guarantee badge. Also, a 1:20 explainer video from their Youtube page is colorful and does a good job of detailing PCS’s process. A phone number is listed on the page, or fill out the short form, and someone will call you.
Our Purpose Summary
“When using the “Preferred Timeshare Cancellation Service, there will be total transparency throughout the process.”
“Our advocates at Preferred Cancellation Services understand what you have been through, are dealing with currently.”
“We will supersede your expectations in the first few minutes of speaking to one of our advocates.”
– Reviews From People Like You
This slider section has review snippets whizzing by. The good thing is you can click on any one of these reviews (click the person’s photo) to get to the source of the reviews, Google.
The following section is a paragraph about the company’s origins.
Highlights from this page include:
- 100% Money-back guarantee
- Open, honest, and current advice on timeshare cancellation
- Paul Merk wants to earn your trust and your business
“The Preferred Difference is all about Customer Service and Results.”
Heading over the Our Attorney page, we see that Preferred Cancellation Services works with a single lawyer, Richard J. D’Amico, Esq. The company makes it clear that Attorney D.Amico only represents the business, not individuals. Either way, this lawyer does not have any notable negative reviews that we could find.
Preferred Cancellation Services states Attorney D’Amico works on a case-by-case basis without additional charge to the customer. Still, we know that his cost is calculated into the fee they charge customers in the first place. The company also states, if your timeshare contract is not canceled within six months of signing your agreement contract with PCS, Attorney D’Amico will be available for personal hire by you at his cost. This section ends with a few sentences of legalese.
This page starts with the three pillars of the company, honesty, integrity, and results. There is an impressive display of 5-star reviews on this page, although a few of them are by employees. Still, it’s nice to see PCS if providing a good work environment for their workers. We love seeing real reviews that are linked to the review site. Click on any one of these testimonies, and you’ll be directed to their Google Reviews page. The company asks clients who have had a successful timeshare contract release to write reviews on social review sites like Google, Bing, or Yahoo or send them directly to their website.
At the bottom is a video of an actual couple giving their account of how Preferred Cancellation Services helped them get out of their timeshare contract. During the process, rest assured you will have your own File Manager keeping you informed of your case as it moves along and updating you with any developments until your timeshare cancelation letter is received.
While we feel this entire website provides useful information, it’s easy to navigate as well. This is why it’s so disheartening to see two pages on the site seem deceptive. This page, in particular, has a list of locations on the drop-down menu. However, the only thing that changes when you choose a location is the city’s name on the top center of the page; it’s the same website with the same contact information.
They do this to market in different areas and trick people into thinking they have a presence/office in that town. We specifically asked the pop-up chat agent if there was an office in Myrtle Beach as stated on the site, she said no. They only have two physical locations in Florida. This is not 100% transparency, and it’s deceptive and frustrating.
This page is the same as the Location Page as it also has a drop-down menu of all the resorts for which they’ve worked. However, it’s still the same site as previously mentioned. There is no need for these pages as Preferred Cancellation Services will help you no matter where your timeshare is located. In fact, these limited locations and resorts may actually encourage people to exit the website if they feel that this company has not worked with their specific timeshare in the past.
Heading over to the FAQ page and we see 11 questions. Under question 6, the company states that getting money back after a timeshare cancellation is a rarity. We agree with this statement. Sometimes timeshare exit companies claim they can get you the cashback from the developer after canceling your timeshare, but this is almost always NOT the case.
A video showing you the safety procedures of their Orlando office and what you can expect is good to watch. The pictures of people stacking hands in an office, not so much. Nowhere on the page shows the founder, Paul, or any office staff or the team of representatives. This is a big negative for us. Potential clients like to connect with the people in the company, not just a bunch of well-placed stock photos.
We were interested in learning more about this seminar. Lately, we’re seeing more exit companies have gatherings where people who are interested in getting out of their timeshare contracts can come and talk with exit experts in person. However, we noticed a few odd things on this page right off the bat.
- While, the seminar, dated September 14th-16th, has no year listed.
- After asking the live chat agent which year this seminar is pertaining, she informed us that this was an old seminar from a few years ago.
- That was obvious when we clicked the register link, and it was broken.
May we suggest deleting this page?
This is the Blog page. The articles here are well-written and informative. Grab a coffee and read a few blog posts; we’re sure you’ll learn something.
Surprisingly, there is quite a bit of information on the website’s footer. This makes it easy to find contact information on any page, we appreciate that.
– Left column
- Social Media site icons
- Three phone numbers, an email, and two office location addresses.
- Se Habla Espanol! We appreciate any company that provides Spanish-speaking agents.
– Middle Column
- The Preferred Guarantee: “If we do not get you released within one year, you will receive a full refund from escrow upon certified request.” Since they have an Escrow where your money will sit until they fulfill their promises, receiving a full refund is more likely than an exit company that demands payment upfront with no escrow.
- Another Preferred Difference is that PCS only takes on clients that they know we can help! This is standard practice with several timeshare exit companies.
- The company belongs to a few different Chamber of Commerce organizations, but oddly, its BBB badge isn’t listed on the site.
– Right Column
- Call Now button
- Two blocks with colored logos that have 5.0-star ratings. But neither of them is clickable, so we’re not entirely sure where this information is coming from.