This website is secure and professional, and friendly—the first word is, “Hi.” So far, so good.
Primo Management Group, Inc., Inc.’s tagline is: Safe. Ethical. Guaranteed. Forever.
Let’s dive into Primo Management’s reputation and break down each of those claims to see if they stand behind their word.
This website has a lot to digest. We like the clean fonts and easy-to-read interactive questionnaire right upfront. The pop-ups are a bit distracting, but that’s what pop-ups do. In the lower-left, a “Verified by Proof” pop-up shows us who started canceling their timeshare in real-time and how many people have visited their site in the last 30 days.
The other annoying pop-up is a chatbox and is quite persistent. Questions will keep appearing, trying to entice you into starting a conversation. Don’t bother trying to close it- it will just pop up again and again.
Primo management claims to have a 100% success rate and offers a money-back guarantee. We feel a 100% success rate is a reach and unlikely. A statement like this worries our team and this is something we see as a red flag. A company should never over promise something that most top exit companies dont even state a 100% success rate.
Next, we see real customers on video talking about their experiences. Primo has made every effort, thus, far to be transparent, and we like it.
How It Works
Below the video testimonies, we get a glimpse of how the exit process works.
Step 1: A Timeshare Elimination Consultant listens to your timeshare nightmare story to begin building a personalized exit strategy.
Step 2: Isn’t a step so much as a promise. Primo promises to deliver results and give you 100% of your money back should they fail. – But we thought they had a 100% success rate?
Step 3: Again, not an active step, but you’re finally out of your timeshare contract.
Next, they list four ways to contact the company for your consultation.
- Start with the chat window representative to start a conversation.
- Give them a call.
- Fill out the form at the bottom of this page.
- Schedule a Zoom Meeting, which would have been a good idea if 1) the link worked and 2) the company was actually Zoom and not glitchy Calendly. We digress.
A scrolling list of impressive ‘partners’ is near the bottom of the page.
After that, some Frequently Asked Questions. Here’s what we’ve learned.
- Primo Management Group is not a resale, transfer, or donation company, nor do they buy your timeshare.
- The process usually takes about 12 months.
- Your timeshare has negative values; it’s a fact that is hard to hear, but let’s move on.
- Your name will be permanently off the timeshare when canceled.
- Primo Management has an A+ rating with the BCA. Not to be confused with the BBB.
- Primo is not a law firm or provides legal services whatsoever.
Keep scrolling to find a free downloadable eBook, “How to Choose the Right Company to Get Me Out of My Timeshare.” After that, there are a few more sections with action buttons, but they all go to the contact page, so save your time.
Who We Are Page
On this page, you’ll find a message from the founder. We like origin stories and were hoping to hear Marine; Israel Sanchez Jr. tell his story- but alas, he only mentions the Primo Pledge.
Primo in the News
Finally, a timeshare exit company that links back to articles on the web that mention their services. Entrepreneur, Yahoo Finance, Forbes, and USA Today.
Hold up. When we clicked on the Yahoo Finance article link, we got an error message. If an exit company isn’t paying attention to its website details, how do you think it will pay attention to the details of your case?
Here are the other site links where several different businesses are mentioned in one article, including Primo Management Group. This small detail makes us believe all of these mentions were paid advertisements, which is okay- it’s all part of marketing- but you should know it.
- Entrepreneur: 5 Effective Ways to Build Trust in Low Trust IndustriesForbes: Industry Leader Secrets: Six Ways to Stand Out With Customer Experience
- USA Today: 9 ways freelancers and entrepreneurs can keep up with industry trends