Sapphire Timeshare Cancellation, LLC Review

Sapphire Timeshare Cancellation, LLC Review

Sapphire Timeshare Cancellation, LLC is owned by Chelsea Wiles, along with co-owner Jeremiah Smith. They also own a notary public service company, Sapphire Mediation Group LLC.

“We help people negotiate their way out of their timeshare contracts directly with the developer.” -Sapphire Timeshare Cancellation

Although Sapphire has only been in business for three years, they’ve certainly started off on the right foot.

Free Survey:

Cancel Your Timeshare!

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Website Review

One of the first things we noticed about the website is the secure, safe connection. The soothing turquoise blue color scheme invites us to stay awhile. This site is uncluttered, easy to navigate, and professional.

Home Page

Nobody likes searching for contact information. The phone number is at the top right of the page, and a short 4-question form is in clear view, which allows you to contact them immediately.

Happy Clients

Next, a snippet of amazing reviews from happy clients whizzes past. You can read all of the reviews by clicking the Proof of Performance button.

Proof of Performance Page

Most timeshare exit websites have an alleged positive review list, but the review has no definite reference to where the review was written. Sapphire Timeshare Cancellation goes one step further. by uploading the original cancellation letter as proof that they do what they say.

You Have Power Radio Show

The video on this page features Attorney Justin Clark’s segment on the You Have Power Radio Show on Florida Man Radio station. Justin takes calls from listeners and answers questions about how to get out of your timeshare. We like to see exit companies sharing the spotlight with other knowledgeable resources.

Attorney Services

Sapphire Timeshare Cancellation works with the Lucas Law Firm exclusively. The owner, Raymond J. Lucas, Esq., is a local Florida lawyer in practice for more than 24 years. Sapphire works closely with experienced attorneys who practice consumer protection law and timeshare relief. This is the kind of ethical practice that gets results.  We recommend exit companies who at least have an option for legal services. This is the only way Sapphire cancels timeshare contracts.

Sapphire’s Four-Step Process
  1. Firstly, the free informational call and then completion of contracts. Once the client is on board with Sapphire, their payment goes directly into an escrow account.
  2. Within the first thirty days, Sapphire will send legal documentation to all timeshare parties to cease payments, foreclosures and negate negative credit marks.
  3. Continual communication with all entities for the next 6-12 months or longer.
  4. Legal documentation is sent to all three credit agencies to protect the integrity of your credit.
  5. Lastly, the client receives a notarized letter releasing them of all timeshare obligations.

Note: Sapphire does attempt to get refunds for their clients, although this is never a guarantee. If they are unsuccessful in releasing you from your deed, however, you will receive 100% of your money back.

FAQ Section Summary

While Sapphire does not rent, sell, or transfer timeshares, they do work through federal and state protection laws to cancel your contract for good. Client protection is their main focus, and we commend this company for going the extra mile.

If you’ve paid your timeshare deposit with a credit card, their credit and risk management team will assist with canceling the charge. This is something we haven’t seen before in other exit companies.

About Page

Sapphire is the only exit company we’ve come across so far that is licensed, insured, and bonded in the US. And, they handle almost all timeshare developers. We recommend contacting Sapphire to see if your developer qualifies for their exit program. Before continuing, take a look at Resolution Timeshare Cost to see if they can help you.

The company states that they provide consistent updates and have open lines of communication throughout the entire cancellation process. And most of the reviews we’ve read do back up this claim.

Sapphire Timeshare Cancellation has a risk management firm in their arsenal of exit weaponry but doesn’t mention which firm they use. Our advice is always to research every aspect of an exit company before hiring them.

“Sapphire uses consumer laws, such as the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and existing state mandates to obtain a written, notarized release.”

Note: This is the only type of exit that guarantees you’ll be free from your timeshare debt and any future liability.

Once you sign on with Sapphire Timeshare Cancellation, you can immediately stop paying any maintenance fees associated with your contract.

Not all timeshare exit companies can promise mortgage balance cancellation. Most won’t even bring you on as a client unless your mortgage is paid in full. But this is not the case with Sapphire. Is there any stone left unturned in their complete exit process? We think not.

Sapphire’s Blog

There are about fifteen posts that delve into ethical timeshare exiting practices. Before you go any further, we recommend grabbing a cup of coffee and reading some of these posts. They will get you started understanding how the exiting process works.

  1. Everything You Need to Know About Timeshare Cacellation7 Key Reasons Why You Should Exit a Timeshare
  2. What to Include in Your Timeshare Termination Letter
  3. 6 Signs That You Need to Consult a Timeshare Cancellation Law Firm.

Cost of Services

Sapphire Timeshare Cancellation charges a flat-rate fee. Fees are based on each client’s unique situation, not the debt amount owed to the developer. Most timeshare exit companies base their cost based on how much you still owe on your timeshare, and if you owe a mortgage, then your price is typically a lot higher than if your timeshare is paid off. We found one review which stated Sapphire quoted a potential client a $2,400 flat fee rate. That is definitely on the lower end of timeshare exit costs.

Sapphire’s Ratings

The overall consensus is positive across the board. Facebook 5/5 out of 8 reviews, they have 25, 5-star rating on Business Consumer Alliance, and 4.78/5 stars out of 49 reviews on the Better Business Bureau.

One client wrote that Sapphire told them that they would be out of their contract within 12 months. If Sapphire didn’t succeed during this time frame, they’d work an extra 12 months for no further cost.

This is great! However, even though representatives for any exit company may promise you extra incentives, please also have everything in writing sent to you. It’s the only way to protect yourself.

Better Business Bureau

Most reviews are positive with the BBB, and clients are raving about the quality of customer care and overall happiness with the service Sapphire Timeshare Cancellation provides.

The only 1-star review we found was from a client who did not end up hiring the firm. He stated that Scott, an employee of Sapphire, discouraged him from calling his timeshare developer to cancel his contract directly with the resort. So, he decided to contact his developer anyway. They immediately agreed to terminate the deed.

Sapphire did respond to the review:

“We sincerely apologize that was your experience with us. Scott is no longer with our company because of not following our ethical procedures. We always encourage our clients to contact their timeshare company before entering our program.”

There are no formal complaints filed with the BBB at this time.

The Fine Print

Term: Sapphire’s initial client contract is for a 12-month period. After that time expires, Sapphire has the right to extend the agreement for an additional 12 months without notice.

Action: Remember to keep track of the time and notify Sapphire in writing at least 45 days before the first 12-month expiration period if you do not wish to continue with their services.

 Term:  The Client agrees that they will maintain an open dialog with Sapphire during the cancellation process.

Action: Be sure to communicate with the exit agent and always be available if something is needed from you for the exit process. As not being available could be a violation of your contract and negate the 100% money-back guarantee.

Term: If the client, at any time during this agreement, files bankruptcy, said client would not be entitled to a refund.

Action: Do not file bankruptcy during this process.

Term: If you stop the agreed-upon payments per your contract to Sapphire Timeshare Exit, it could lead to non-judicial foreclosure of your timeshare.

Action: If you are having trouble making payments at any time during the exit process, contact Sapphire Timeshare Cancellation immediately.

Social Sites

There are no social media buttons on their website, which is annoying. But we did find the Facebook page. Although it doesn’t get any engagement, Sapphire keeps on putting out quality content to educate people on the benefits of timeshare exiting. Their YouTube channel only a few videos, but they are worth watching if you need more convincing that Sapphire is the way to exit your timeshare.

Is Sapphire Timeshare Cancellation, LLC a Scam or Legit?

  • We checked the Better Business Bureau for complaints.
  • We checked the BBB for ratings to see if they are legitimate. They have an A+ rating with the Better Business Bureau.
  • With a traditional timeshare cancellation company, cost/price will vary case by case depending on many factors. You will rarely see one size fits all pricing. Sapphire Timeshare Cancellation, LLC may charge you before or after your timeshare is sold or cancelled.
  • We checked for prior cancellations to see if this company was legitimate. There appears to be a large number of timeshares sold/transferred by Sapphire Timeshare Cancellation, LLC.
  • Based on our research we think that Sapphire Timeshare Cancellation, LLC is legitimate with an A+ rating, but they are not accredited. We advise you to use caution when proceeding with this company.

Final Thoughts

Sapphire Timeshare Cancellation has a lot of great systems in place.  The company uses attorneys to cancel timeshare contracts and offers a 100% money-back guarantee and a no up-front payment escrow option.

If there is one thing consumers like to do, it complains on the internet. Sapphire’s overall positive reviews are genuine, proving they are a solid company backed by the law.

The company offers a free consultation, no up-front payment, and a 100% money-back guarantee. In addition, Sapphire offers an escrow option which automatically ranks them higher than most other timeshare exit companies. This scores major points with us because they stand behind their promises while protecting their client’s money. If you are looking to cancel your timeshare contract, Sapphire Timeshare Cancellation may be the right choice for you.