Client Protection Group uses information from timeshare contracts to help clients get out of this financial burden. But how exactly is that accomplished? Let’s find out.
Although a bit outdated, this secure website does have some helpful information. A giant block of words pops up only once if you’d like to fill out the form to talk with an agent before you read any of the website information.
Client Protection Group says it can free you from endless mortgage and maintenance fees quickly and legally. Fast is a relative term. So we looked at reviews to see if we could find a definitive time frame. From some reviews we’ve found online, this exit company has canceled clients’ contracts in as little as three to four months. But could not find any review stating longer, although we are sure there is some variation.
Putting their best foot forward, Client Protection Group has its three best brags right upfront.
- BBB Accredited, A+ Rating
- Total Credit Protection
- 100% Money-Back Guarantee
In addition, a short form on the home page will get you a call back from a Client Protection Group representative.
The Three Pillars of Client Protection Group
Transparency—the company doesn’t say how they are transparent but did mention they are honest.
Always Available—the company claims always to answer your inquiries by mail, email, phone, or in-person until 5 pm pst, Monday through Saturday.
100% Money-Back Guarantee— instead of explaining this guarantee for all to see, it simply says *See contract for more details. This doesn’t seem very transparent.
Please be sure to have a lawyer look over any contract you’re thinking about signing ensuring the wording cannot be construed.
Client Protective Services stresses that timeshares are impossible to sell but doesn’t elaborate on this statement.
Next, we see a few familiar timeshare companies logos. Click on them and PDF of exit letters that prove Client Protection Group does its job pop up. However, anyone can write a letter and post it as a PDF file.
Client Protection Group puts linked client testimonies next. Scrolling down about halfway, you can see You can read snippets of reviews or click the BBB link to read more. This is what transparency means.
Logos of the Better Business Bureau (verified accredited), Costa Mesa Chamber of Commerce (verified member), and the seal from the California Secretary of State (status: canceled). Oddly a random license number is printed right on the page, but we’re not sure what this number refers to as it’s not the same as the canceled status on the sos.ca.gov site.
Sadly, there is no “us” on the About Us page. We don’t see anything about how the company started or photos of team members or the owner. Just some industry jargon emphasizes they are transparent and legal. But nowhere on this site does the company explain what they mean by legal. We see no evidence of attorneys’ services or even that they work with outside law firms.
Now, here’s where it gets interesting.
Oddly, Client Protection Group brushes over the fact that there is a low (again, relative term) upfront “retainer” to start the process. Is this the same as paying the entire upfront fee to the company with no escrow in place to protect your money? If we were a betting review site, we’d say yes, it is.
The company makes it clear that you must have been misled at the time of signing, lost a travel partner, or have deteriorating health to get out of your contract.
– Question: Do you offer any guarantee?
– Answer: We guarantee to work on your case until it is resolved.
The response sounds like the punch line to a bad joke. What about your 100% Money-back guarantee? That’s the guarantee we want to know about.
Client Protection Group doesn’t explain exactly how they help you get rid of an unpaid mortgage, but their claim of, “we got you covered!” sounds legit.
Client Protection Group claims their Credit Protection Division will protect your credit by “working diligently with” the major credit bureaus. This is vague, ask for details.
Another key point, the company insists they are not a resale company! Noted.